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We are committed to providing our customers with outstanding support

Our Support staff are tertiary qualified IT professionals, trained in our systems and experienced in customer support. They work closely with our developers to ensure the optimal solution to your technical issues.

With more than 300 staff across 24 offices in Europe, North America, Australasia and the Middle East, and a growing presence in Asia, we have people on the ground supporting our customers wherever they are located. And with offices across so many time zones we are uniquely positioned to provide our customers with support virtually 24 hours each working day. Although support requests are typically managed by a local Support team, if an urgent request comes in outside local business hours, our staff in another time zone will be available to help.

Here is what our customers have to say about Axiell Support:



Please contact your local Support team (if in doubt, please contact your regional office).


We have lots of resources to help you help yourself. Visit the Support site for your product: